Thank you for visiting and shopping at www.rajbiofarms.com. Following are the terms and conditions that constitute our Shipping Policy.
DOMESTIC SHIPPING POLICY
Shipment processing time
All orders are processed within 2-3 business days and are delivered in around 5-6 working days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
DAMAGES
We shall not be liable or entitled to be held responsible in case of lost or any damage to the product is caused during the course of shipment by the culpability and accountability of the delivery/courier services internationally or domestic delivery. Please contact the shipment carrier to file a claim or you can contact our team also for any assistance required. Howsoever we shall provide a replacement of bottle in case of internal broken bottle received or internal damaged/leaked item. The customer shall contact our team and provide a screen shot as soon as found the bottle is received by the delivery services.
Please save all packaging materials and damaged goods before filing a claim before our dispute redressal team. In case of opening a dispute or claim, the customers/buyers shall be bound to open an dispute/claim with us only at first motion only and the decision for the same shall be made within 7 days after the claim is opened by the customer.
SHIPPING RESTRICTIONS
- Orders can only ship on business days, which are Monday-Friday.
- All expedited orders or regular or standard orders require a proper & complete address with post code, approachable landmarks and active/current contact details and may invite additional charges as applicable to each destination country or state.
- Orders cannot be shipped at PO boxes
- Not all shipping methods are available for all shipping address or certain areas or districts or towns.
DISPUTE/GRIEVANCES
That for any kind of dispute or grievances if it arises Domestically or Internationally shall be filed under the jurisdiction of New Delhi, India only. The dispute if any; at all arises shall be filed before the Arbitrator and bound to go through the proceedings of Arbitration under section 8 of the Arbitration and Conciliation Act 1996. The parties shall be bound with the appointed arbitrator of BIO FARMS only to resolve their dispute, however they may appoint their own arbitrator at their own cost, if at all required any of the disputed party.